Return & Refund Policy
REFUND POLICY
At OG Beauty, we strive to give you the very best shopping experience possible. However, considering that opened or damaged products cannot be reused and cosmetic/skincare products have to be in an accurate condition, we cannot accept the exchange or return of any products once sold or delivered.
- OG Beauty Private Limited is not responsible for any damage caused after delivery.
- In case of a damaged product issue (at the time of delivery) with the product, we exchange the product. All you need to do is give us a call or email us within 24 hours of delivery. You can reach us at ecomm@ogbeauty.in
- Exchange of products will only be considered if the product received is in damaged condition and subject to the following terms-
- Compulsory unboxing video is required to verify any damage claim.
- Claims must be raised within 48 business hours from the time of delivery. Failing to do so will result in the rejection of the Claim.
- Exchange requests will be subject to checking and vetting by OG Beauty Private Limited.
- The Refund for COD orders will be given in OG Beauty Store credit.
- Damages due to the user's mishandling by any means will not be covered under this Policy.
- Once your return request has been accepted, the process will be completed within 7-21 business days.
- OG Beauty PVT. LTD reserves all rights for Replacement/Returns/Refunds
RETURN POLICY
All products once purchased are non-refundable. In general, an item maybe eligible for return within 7 days from the date of Product Delivery if it fulfills any of the following conditions:
- Sold in a physically damaged condition.
- Has missing parts or accessories